RISER HOLDINGS PTY LTD (ACN 655 678 854) (trading as “RISER Collective”) (“RISER”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information transparently and responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with RISER Collective, including through our website, campaigns, social media, and related services.
Information We Collect
When you register with RISER Collective or engage with us (including campaign participation, surveys, events, or social media interactions), we may collect personal information such as:
- full name;
- email address;
- phone number;
- delivery or postal address;
- social media handles, profile images, and public content;
- job title, company name, or professional details;
- demographic information such as age or gender, where provided by you or made available through connected platforms;
- preferences, feedback, opinions, and campaign-related information;
- any other information you choose to provide.
Some information may be automatically populated through social media or third-party platforms you connect with.
Automatically Collected Information
When you visit our website or use our platform, we may also collect:
- IP address;
- device and browser information;
- pages viewed and interactions;
- cookies and similar tracking technologies.
This information helps us improve functionality, performance, and user experience.
How We Use Your Information
We use personal information to:
- manage and fulfil campaigns (including product delivery and content approvals);
- communicate with you about campaigns, opportunities, updates, and services;
- operate, maintain, and improve our platform;
- personalise communications and experiences;
- conduct research, reporting, and analytics;
- comply with legal, regulatory, and contractual obligations.
We do not sell your personal information.
How We Store and Protect Your Data
Your personal information is stored securely using trusted cloud-based systems.
We take reasonable technical, physical, and organisational measures to protect your data from loss, misuse, unauthorised access, alteration, or disclosure.
Access to personal information is limited to authorised RISER staff and approved service providers only.
Sharing Your Information
To operate our services and fulfil campaigns, we may share relevant personal information with:
- brands and clients (for campaign execution, product delivery, or reporting);
- approved third-party service providers supporting our platform, marketing, analytics, CRM, logistics, or technical services.
- postage, courier, fulfilment, or voucher service providers, where required to deliver products, rewards, or vouchers.
These parties may only use your information according to our instructions and are prohibited from using it for any other purpose.
We never sell, rent, or trade personal information.
Legal Disclosure
We may use or disclose personal information where required or permitted by law, including to comply with legal obligations, regulatory requests, court orders, or to protect the rights, property, or safety of RISER Collective, our users, or others. We take reasonable steps to ensure any such disclosure is lawful and proportionate.
International Use & Data Transfers
RISER Collective works with creators, brands, and partners globally, including in Australia, New Zealand, Singapore, Japan, the United States, Canada, and the United Kingdom.
By registering with RISER Collective, you consent to your personal information being collected, stored, used, and disclosed in accordance with this Privacy Policy, including where data is processed outside your country of residence.
We take reasonable steps to comply with applicable data protection laws, including:
- Australia – Privacy Act 1988 (Cth)
- New Zealand – Privacy Act 2020
- United Kingdom – UK GDPR
- European Union – GDPR (where applicable)
- Singapore – PDPA
- Japan – APPI
- United States – FTC privacy and advertising guidance
- Canada – PIPEDA
Business Transfers
If RISER Collective is involved in a merger, acquisition, restructuring, or sale of all or part of its assets, personal information may be transferred as part of that transaction. Any transferred information will remain subject to this Privacy Policy or a policy that provides comparable protection.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- access and receive a copy of your personal information;
- request correction of inaccurate or outdated information;
- request deletion of your personal information;
- opt out of marketing communications.
To exercise these rights, contact us at hello@risercollective.com.
We aim to respond within 30 days.
Marketing Communications
We may contact you via email, SMS, platform notifications, or social channels.
You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.
We may still send essential administrative or service-related messages.
Data Retention
We retain personal information only for as long as necessary to:
- provide our services;
- fulfil the purposes outlined in this policy;
- meet legal and regulatory requirements.
You may request deletion of your information at any time, subject to legal obligations.
Links to Other Websites
Our website or platform may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page, with the updated “Last updated” date shown above. Continued use of our services constitutes acceptance of the revised policy.
Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: hello@risercollective.com
Website: www.risercollective.com
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